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Help, my add-in has disappeared!

If your add-in disappears from Outlook, it is often because Outlook has disabled it for some reason.

Sometimes Outlook pops up a message when Outlook starts saying something like 'There was a problem with add-in XXXX last time Outlook ran. Do you want to disable it?" The default response is 'Yes' and the add-in will be disabled. Sometimes you may not even realise you clicked YES.

To check if your add-in is disabled, and re-enable do the following:

Outlook 2013

Select  File / Options  and click the add-ins tab.
At the bottom is a drop down marked 'Manage:' Select  'Disabled Items' in the dropdown and click 'Go'.
If you see your add-in in the list, highlight the add-in and click enable.

Outlook 2010:

Select  File / Options  and click the add-ins tab.
At the bottom is a drop down marked 'Manage:' Select  'Disabled Items' in the dropdown and click 'Go'.
If you see your add-in in the list, highlight the add-in and click enable.

Outlook 2007:

Select Help /  disabled items.
 If you see your add-in in the list, highlight the add-in and click enable.

Outlook 2003:

Select Help / About Microsoft Outlook    ... and click disabled items.
 If you see your add-in in the list, highlight the add-in and click enable.

 

If your add-in is not in the list, you can try to repair the original installation from the add/remove programs options in the control panel,or just re-install the plugin.

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